About Stephen

Operations Management |Stakeholder Engagement | Coaching & Mentoring | Driving Sales

Exuberant, imaginative, and pioneering professional with a wealth of experience in the management field within the hospitality sector. Demonstrable experience solving problems and influencing business transformation. Authors change by implementing new processes and procedures to streamline tasks, resulting in boosted organisational efficiency and productivity. Focused with a solution focused mindset that leaves no stone unturned. Consistently demonstrates personable, friendly and driven attitude in the pursuit of excellent stakeholder care thus driving sales and the business forward. Hardworking and diligent professional that works with a high level of autonomy creating a supportive environment for all team members. Seeking to leverage expertise within a new Leadership or Management role.

Areas Of Expertise

Implementing & Refining Processes I Social Media Management I Customer Entertainment I Coaching & Mentoring I Driving Sales I Disciplinaries & Grievances I Stakeholder Engagement
Marketing Management I Events Management I Negotiation I Profit & Loss Management I Operations Management I Planning & Coordination I Stock Management I Presenting

Key Competencies

  • Communication: First point of contact for customers’ requirements, takes ownership of their individual needs, and delivers an exceptional customer experience
  • Organization: Prioritizes tasks, highly organized and detail oriented
  • Problem Solving: Operational thinker and problem solver with excellent analytical and reporting skills
  • Leadership: Leads and inspires teams across functions to support business outcomes and enable execution of customer success
  • Commercial Acumen: Proposes and implements process improvements to significantly simplify procedures whilst improving efficiency and controls
  • Adaptability: Adapts work and prioritizes to ensure a responsive service is achieved
  • Interpersonal Skills: Collaborative approach to working with the ability to adapt engagements to different situations

Career Summary

Founder, Owner & General Manager
October 2005 – Present
Steam Bar & Restaurant, London, EC3 (steamwinebar.com)

Duties and Responsibilities:

  • Opened and operated a successful business since 2005 which has thrived for 18 years
  • Our motto ‘Come as Customer, leave as a Friend’, fashioned us and created a vast following
  • Maintained profitability for 18 years
  • High retention of all levels of staff, working with them and understanding how to get the best out of them
  • Strong Social Media Presence
  • Created the ‘Sporting Lunch’ in the city with high profile guest speakers, having done over
  • 200 events since 2005 with 50 alone in the last 18 months
  • Landlord negotiations including 2 revised leases
  • Adapted the business twice with makeovers as demands and tastes changed

Sports MC & Event Host
2003 – Present

Duties and Responsibilities:

  • Over 20 years’ experience interviewing high profile Sports & Entertainment people
  • Acting as MC, interviewer and host for Surrey Cricket Club, Client Dinners, Private Schools, Event Companies, Restaurants/Bars
  • Numerous positive testimonials from former and current players about my style, interview technique, their trust in me, and in-depth knowledge of their careers
  • Wealth of high-profile sports contacts

General Manager
November 2001 – October 2005
Balls Brothers of London, London, EC3 

Duties and Responsibilities:

  • Reported to the Board of Directors
  • General Manager of three of their venues, including Restaurants, Bars & Function Rooms
  • Managed several layers of management
  • Established Marketing department for all 17 venues with new staff and direction
  • Selected to go on Wine buying trips
  • All aspects of Health & Safety Management and First Aider
  • Staff of over 75 / Staff Recruitment / Appraisals / Personal issues
  • Responsibility for writing budgets, monthly Profit & Loss, stock control, capital expenditure

Operations Manager
1999 – October 2001
Chelsea Football Club & Hotels, London, SW6

Duties and Responsibilities:

  • Head hunted to join Chelsea
  • General Manager of 5 restaurants & bars, hotel food & beverage and conference facilities
  • Reported to board of directors (Ken Bates) and attended monthly board meetings
  • Brought in external Marketing company to create new campaign for Hotel, Bars & Restaurants
  • Established new systems including Tronc
  • Staffed of over 100/Staff Recruitment/Appraisals/Personal issues
  • Responsibility for writing budgets, monthly Profit & Loss, stock control, capital expenditure

Restaurant Manager
March 1997 – October 1999
Bluebird Restaurant & Bar, London, SW3

Duties and Responsibilities:

  • Restaurant Manager of Conran’s flagship Restaurant & Bar on the King’s Road
  • Staff of over 100 / Staff Recruitment / Appraisals / Personal issues
  • Oversaw turnover of £7 million per annum
  • Opened the Restaurant & Bar in 1997
  • 3000 weekly covers
  • Took Bluebird into the Top 10 London restaurants in 1997 and 1998 reaching a peak of 8
  • which is exceptional for a Gastrodome
  • Responsibility for writing budgets, monthly Profit & Loss, stock control

 Restaurant Manager
August 1994 – September 1996
Bix Restaurant, San Francisco, California, USA

Duties and Responsibilities:

  • Restaurant manager at this renowned eatery in the heart of downtown San Francisco
  • Reported to the owner
  • 1500 covers per week
  • General management duties / stock control / health & safety / relevant forms
  • At table food production
  • Expedited the pass

Catering Manager
March 1991 – July 1994
Cristina’s Restaurant & Bar, Sun Valley, Idaho, USA

Duties and Responsibilities:

Reported to the owner

  • Serving the Hollywood elite and Industry leaders
  • Private cook for high profile figures including Senators & Governor’s
  • Managed events such as the Sun Valley Wine Auction for 3 years consecutively for 1000
  • people each time
  • Managed the yearly Herbert Allen conference for many of the World’s wealthiest individuals
  • Managed the restaurant on daily basis